I、Establishment of the crisis management system：

１、Identify, evaluate and predict crisis;

２、Build the crisis management team;

３、Establish the crisis management plan;

４、Establish, train and advise the crisis management system.

II、Crisis diagnosis and identification：

1、Diagnose and evaluate possible crisis situations according to the actual situation of the government or enterprises;

2、Diagnose, identify and summarize crisis sources of the government, public officials and enterprises；

3、Identify and analyze the competitor and estimate competitive measures；

4、Assess the special crisis.

III、Crisis management：

１、Analyze crisis trends from the perspectives of law, management, public response and media response;

２、Analyze the crisis background;

３、Provide crisis solutions;

４、Provide the benefit balance scheme for all parties in the crisis;

５、Act as a special crisis spokesperson by appointment;

６、Settle disputes in crisis situations.

IV、Public opinion monitoring, analysis and response：

１、Provide media countermeasures;

２、Provide media contact risk prevention plans;

３、Provide public opinion laws, social effect analysis and improvement plans;

４、Guide media evaluation and public opinion trends;

５、Engage in media communication in sudden events.

V、Communication in crisis management：

１、Provide communication plans in crisis situations;

２、Communicate and report with the parties involved in crisis situations (crisis management team, the public, interested parties, government authorities, news media departments).

VI、Improvement training on crisis management capacity：

１、Provide crisis management capacity improvement training for the government, enterprises and institutions;

２、Provide media response and communication training;

３、Provide training in crisis monitoring, evaluation and transformation;

４、Provide public opinion analysis and media response training;

５、Provide crisis management strategy training.